Swoop Patagonia
Call us now +44 117 369 0196
Question? Ask now

Terms and Conditions

Terms and Conditions for using this website

Welcome to Swoop Travel Ltd’s website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Swoop Travel's relationship with you in relation to this website.

The term 'Swoop Travel Ltd' or 'us' or 'we' refers to the owner of the website whose office is at 1st Floor, 15 Cornwallis Crescent, Bristol, BS8 4PJ. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

This website and its content is copyright of Swoop Travel Ltd © Swoop Travel Ltd 2012-2014. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Terms & Conditions for booking directly with Swoop

If you are a UK resident and book a trip which includes a flight directly with Swoop Travel Ltd, your booking will be ATOL protected and the following will apply:

Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Questions? Need help?

Ask a question on our Adventure Planner

Call us on: +44 (0) 117 369 0196 (we're open 9am to 6pm, 7 days a week)

Email us at: advice@swooptravel.co.uk

Contact us on Skype: swoop_in

Twitter: @SwoopPatagonia

Get in Touch >>

About Swoop Patagonia

We've spent 15 years exploring Patagonia, and arranged holidays for over a thousand customers. We have a network of trusted guides, lodges, and local operators across the region and delight in helping people plan and arrange a great holiday.

 

You can book directly with our local partners in Chile and Argentina, or with our ATOL certified company here in the UK.

More About Us >

How can we help you?

We are Patagonian specialists, and have helped all sorts of different people arrange their perfect adventure holiday in Patagonia. Whatever your budget, group size, length of stay, preferred activity or appetite for adventure we're here to help you.

  • Join a group trek or tour
  • Plan an independent day by day itinerary
  • Organise your group's trek, expedition or multi-sport adventure
  • Tailor-made luxury holidays

 

Find out how we can help you >>