Swoop Patagonia
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Privacy Policy

This privacy policy sets out how Swoop Travel uses and protects any information that you give Swoop Travel when you use this website.

Swoop Travel is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Swoop Travel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12th July 2010.

What we collect

When helping you with your travel research we may ask you to provide some information including:

  • contact information (for example your email address)
  • your name
  • your needs and requirements for your adventure travel holiday

In addition you may decide to save details of the trips you are interested in. You can do this without providing any of the information above.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To identify the trips or operators that are most relevant to your needs
  • To contact you in response your questions or stated needs
  • To, only with your permission, put you in touch with Adventure Travel operators who we believe can meet your needs
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may, only with your permission, periodically send you details of trips, destinations, activities or operators that we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We will not share your information with any third party, unless you have given us permission to do so.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Swoop Travel Ltd, 1st Floor, 15 Cornwallis Crescent, Bristol, BS8 4PJ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Questions? Need help?

Ask a question on our Adventure Planner

Call us on: +44 (0) 117 369 0196 (we're open 9am to 6pm, 7 days a week)

Email us at: advice@swooptravel.co.uk

Contact us on Skype: swoop_in

Twitter: @SwoopPatagonia

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About Swoop Patagonia

We've spent 15 years exploring Patagonia, and arranged holidays for over a thousand customers. We have a network of trusted guides, lodges, and local operators across the region and delight in helping people plan and arrange a great holiday.

 

You can book directly with our local partners in Chile and Argentina, or with our ATOL certified company here in the UK.

More About Us >

How can we help you?

We are Patagonian specialists, and have helped all sorts of different people arrange their perfect adventure holiday in Patagonia. Whatever your budget, group size, length of stay, preferred activity or appetite for adventure we're here to help you.

  • Join a group trek or tour
  • Plan an independent day by day itinerary
  • Organise your group's trek, expedition or multi-sport adventure
  • Tailor-made luxury holidays

 

Find out how we can help you >>